Alabang & Bataan | Lean Six Sigma Quality Manager (Greenbelt Certified)

  • LocationAlabang, Muntinlupa, National Capital Region

Lean Six Sigma Quality Manager

Function: Quality

Alabang, Muntinlupa, Philippines

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us!

Inviting applications for the role of Lean Six Sigma Quality Manager!

In this role, you will partner with operations to launch process improvement projects impacting revenue generation, customer service experience, first call resolution & Net Promoter Score (NPS).

Responsibilities:

  • This is a full time role and would involve balancing various tasks like the following (indicative - but not limited to:)
  • Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses
  • Interact with Clients for understanding Key business Priorities and Opportunity identification
  • Lead BB Level Projects, and coach & mentor Green Belts
  • Provide innovative leadership driving quality performance
  • Direct the identification of gaps and improvement in the various processes
  • Ensure the use of problem solving and root cause analysis where necessary
  • Deploy framework to improve Process performance on the shop floor.
  • Lead VSM and Problem Solving Workouts with the various businesses
  • Monitor & audit the deployed processes for effectiveness & efficiency
  • Responsible for the Visual Management of dashboards & metrics
  • Responsible for generating business impact for the clients using the CI methodologies and frameworks

Qualifications:

  • Six Sigma experience must be in a Business Process Outsourcing context in a leadership capacity
  • Candidates must have launched & mentored several process improvement projects, that may have contributed to revenue generation, First Call Resolution & Net Promoter Score (NPS).
  • Preferably candidates who have supported banking, financial services & insurance clients.
  • Must have completed a Bachelor’s Degree – in any field
  • Must be at least Green Belt certified 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

About Genpact PH

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.
We have so much in store for you!
  • Monthly Basic Salary
  • Monthly Rice Subsidy (Tax Exempt)
  • Monthly Clothing Allowance (Tax Exempt)
  • 10% Night differential for Probationary & 20% Night Differential Pay for full time
  • Performance based monthly variable incentive (as much as Php 4,000/month)
  • Performance based annual salary increase
  • 18 leaves per year upon confirmation
  • 13th Month Pay
  • Life and Accident Insurance for the employee
  • SSS, Pag-Ibig, Philhealth
  • Retirement Benefit Plan
  • Health and Medical Insurance for the employee – with the option to enroll family member/s

There’s more!!!
Genpact also offers trainings and courses to help build your experience, knowledge and skill!
  • Six Sigma Training and Certification
  • Lean Training
  • 100++ Genome Training Courses

Disclaimer

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