Alabang | Real Time Analyst (Entry Level Welcome!)

  • LocationMuntinlupa, Philippines
  • Job typeFull time

Real Time Analyst (Entry Level) 

Function:Workforce
Alabang, Muntinlupa Philippines 

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise

to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re

calling all you rule-breakers and risk-takers who see the world differently,

and are bold enough to reinvent it. Come, transform with us.  

Responsibilities

  • Support one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients
  • Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution
  • Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance
  • Customer Service for American consumer credit card customers
  • Use of CRM tools & collecting/documenting detailed information
  • Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries

Minimum Qualifications

  • At legal age by the time of application
  • High School / Senior High School graduates are accepted, College graduates are preferred
  • Ability to perform in a fast-paced and high volume service center
  • Ability to multi-task alongside compliance to the process
  • Shall pose no challenges in adhering to work schedules

Preferred Qualifications

  • At least 3-6 Months of experience as a Real Time Analyst for Operations
  • Able to demonstrate understanding while improving chance to create rapport with the customer
  • Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards
  • Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
  • Displays excellent problem solving and decision-making skills
  • Proficient computer skills and attention to detail
  • Significant months of experience in the phone customer service field is desired
  • Negotiation and analytical skills
  • High level of integrity
  • Ability to multi-task

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Disclaimer

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