Technical Support Representative (Retail Account)

RESPONSIBILITIES:

Your job is to service customers on a variety of topics, which can include, but not limited to,

• Providing account transactions details, placing investigations or on-line navigation assistance as well as to perform the following:
• Work in a fast-paced and high volume service center self-managing call efficiencies
• Promptly resolve client inquiries and escalate as need
• Attentively service customer needs and concerns while being empathetic 
• Maximizing opportunity to build rapport with the customer
• Show willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty.
• Utilize tools and resources appropriately to efficiently resolve customer inquiries
• Present strong problem solving and decision-making skillsBe organized and detail oriented with the capability to multi task

JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS:

*Competitive Compensation Package with Monthly Performance Incentives

*Meal and Other Allowance

*HMO and Dental Coverage from Day 1 of Employment

*Continuous Education Assistance and Skills Enhancement through Training & Personal Development Programs

*Exciting and Encouraging Work Environment

QUALIFICATIONS:

• Good English communication skills;
• Have the ability to multi-task and adapt to any situation;
• Atleast HS Graduate/ College Undergrad (must have atleast 1 year of strong tech bpo experience);
• If College Graduate - no BPO experience required (tech-related courses preferred);
• Must be capable to work from home and report to Quezon City - Eton Centris once lockdown is lifted 
• Full-Time position(s) available.

APPLY NOW and complete the process via FB messenger