(WFH) Technical Support Representative - Premium Retail Account

We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.

From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.

Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity.

We are Genpact. Transformation happens here. Come, be a part of our exciting journey!

WFH requirements:

• Must have at least 10mbps internet connection speed (speedtest.net)
• We will provide the desktop
• Must ALSO be amenable to work in Eton Centris, Quezon City after quarantine

JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS:

• Competitive Compensation Package with Monthly Performance Incentives
• Meal and Other Allowance
• HMO and Dental Coverage from Day 1 of Employment
• Continuous Education Assistance and Skills Enhancement through Training & Personal Development Programs
• Exciting and Encouraging Work Environment

Responsibilities:
    Assissts customers by competently and professionally handling client’s employees’ concerns (basic trouble-shooting); responds to customer’s queries and complaints; keeps client’s equipment operational by following established procedures on reporting and troubleshooting malfunctions.

REQUIREMENTS:

• At least HS Graduate or equivalent; 1 year in the BPO industry in a Tech troubleshooting function or the equivalent.
• Fresh graduates are welcome with technical related course
• Hardware and Networking support experience is preferred.
• Strong and good communication skills
• Strong attention to detail.
• Technical background is highly required.
• Hardware and Networking support experience is preferred.
• Amenable to work in One Cyberpod Centris, Quezon City
• Full-Time position(s) available.

DOCUMENTS REQUIRED upon passing FINAL INTERVIEW:

• SSS employment history (SSS static Report)
• COE (from previous/most recent employer) or accomplished Exit Clearance Form in the absence of COE
• College or high school diploma
• Transcript of Records (TOR)

Click APPLY NOW and expect a CALL within 24-48 hours from our recruitment team.

*Terms and Conditions Apply.