With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.

Come, transform with us. Support one of the Biggest Financial Banks in the World by providing top notch Customer Service Experience to their existing Clients. Service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance.

Responsibilities

Good computer navigation skills & attention to detail;
Comfortable in using CRM tools & capturing/documenting detailed information

Join us now and enjoy the following benefits:

Competitive Compensation Package with Monthly Performance Incentives
Meal and Other Allowance
HMO and Dental Coverage from Day 1 of Employment
Continuous Education Assistance and Skills Enhancement through Training & Personal Development Programs
Exciting and Encouraging Work Environment
Successful candidates will provide customer service assistance for multinational clients specializing in banking and financial services.
This organization is considered one of the largest corporations in the United States. A Global Bank Servicing US Credit Card Label.

Minimum Qualifications

Must be a College Graduate of any Business Related Course or equivalent
With or without BPO Experience. BPO Freshers are welcome to apply
Can demonstrate strong active listening skills & probing; able to display solution-focused approach & “can-do-attitude” at all times to build customer loyalty.
Has strong problem-solving and decision-making skills.
Ability to multi-task alongside compliance with the process.
Shall pose no challenges in adhering to work schedules
Amenable to working onsite
Location: Alabang, Muntinlupa City

Preferred Qualifications

Able to demonstrate empathy while maximizing the opportunity to build rapport with the customer.
Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards
Voice Customer Service experience for Consumer Credit Cards of at least 12mos is preferred

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube

Customer Service Representative | With or Without BPO Experience I

About Genpact PH