Responsibilities:

become and remain knowledgeable and passionate about leading social media products and community standards; 
have strong interpersonal skills, verbal and written communication skills; 
provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;   
collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;   
act as a point of contact to provide consultative support on agencies and advertisers accounts;   
drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;   
educate advertisers on product usage, troubleshoot and resolve complex cases;   
complete the required tasks within the agreed turnaround times and standards of quality 
have good language requirements

Requirements and Growth Opportunity:

Minimum Requirements: 

1-3 years of experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or a related field;  
comfortable over the phone and navigating CRM systems;  
ability to provide exceptional customer support; 
have a strong understanding of social media;

Preferred Requirements: 

preferably have experience working with social media monitoring;  
preferably have strong IT knowledge;  
preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;
preferably have experience working with small and medium-sized businesses;   
preferably have demonstrated success in driving revenue growth and exceeding sales targets;  
preferably have a strong understanding of social media marketing, online advertising sales, campaign management, and customer service;   
preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc
Work Location: Eton Centris Quezon City- onsite

Sales Agents/CSR- onsite

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