📷 Be Part of Our GROWING TEAM and experience a company that VALUES its EMPLOYEES!

Provide top notch Customer Service Experience to their existing clients.

RESPONSIBILITIES:

Your job is to service customers on a variety of topics, which can include, but not limited to,

Providing account transactions details, placing investigations or on-line navigation assistance as well as to perform the following:
Work in a fast-paced and high volume service center self-managing call efficiencies
Promptly resolve client inquiries and escalate as need
Attentively service customer needs and concerns while being empathetic
Maximizing opportunity to build rapport with the customer
Show willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty.
Utilize tools and resources appropriately to efficiently resolve customer inquiries
Present strong problem solving and decision-making skillsBe organized and detail oriented with the capability to multi task

JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS:

Competitive Compensation Package with Monthly Performance Incentives
Non-Taxable Allowance
HMO and Dental Coverage from Day 1 of Employment
Annual Salary Appraisal
Life Insurance coverage
Continuous Education Assistance and Skills Enhancement through Training & Personal Development Programs
Work-life balance
Exciting and Encouraging Work Environment

QUALIFICATIONS:

Customer Service Representative -Alabang/QC/Bataan

About Genpact PH