The primary role of this position is to review certain types of compliance screens such as sanctions screening, “know your customer” screening/reviews, and potentially reviewing and monitoring transactions and activities to determine whether potential suspicious activity exists.

All Agents shall meet or have the following education, work experience, and skills as per the recommended requirements below:

Agents can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in their field of specialization
Agents can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party.
Agents can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue given the advantages and disadvantages of various options.
Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Services are provided, as well as sufficient ability to understand English (except for resources providing services in English, who will be fluent in the language)
Must have excellent written and verbal communication skills
English language skills for all agents irrespective of Language (listening, understanding, writing, speaking) should be B2 level (according to the Common European Framework of Reference for Languages) . Each vendor will independently test to ensure:
Call Centre Experience: 2-3 years of customer support experience via phone, email, and chat
Experience working with direct consumers, in a B2C environment; B2B is a distinct advantage
Strong communication skills with a proactive and positive approach to tasks
High attention to detail and follow-through
An effective team player who is able also to work independently
Proven ability to deal with problems and solve them effectively
Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
Banking / Compliance is a huge plus
Work Location: Alabang, Muntinlupa City

We have so much in store for you!

• Monthly Basic Salary

• Monthly Rice Subsidy (Tax Exempt)

• Monthly Clothing Allowance (Tax Exempt)

• 10% Night differential for Probationary & 20% Night Differential Pay for full-time

• Performance-based monthly variable incentive (as much as Php 4,000/month)

• Performance-based annual salary increase

• 18 leaves per year upon confirmation

• 13th Month Pay

• Life and Accident Insurance for the employee

• SSS, Pag-Ibig, Philhealth

• Retirement Benefit Plan

• Health and Medical Insurance for the employee – with the option to enroll family member/s

Customer Service Representative-Alabang

About Genpact PH