📷 Be Part of Our GROWING TEAM and experience a company that VALUES its EMPLOYEES!

We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.

Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive, and courageous in everything they do—on a foundation of unyielding integrity.

We are Genpact. Transformation happens here. Come, and be a part of our exciting journey!

RESPONSIBILITIES:

Your job is to service customers on a variety of topics, which can include, but are not limited to,

Work in a fast-paced and high-volume service center self-managing call efficiencies
Promptly resolve client inquiries and escalate as needed
Attentively service customer needs and concerns while being empathetic
Maximizing opportunity to build rapport with the customer
Show willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty.

Utilize tools and resources appropriately to resolve customer inquiries efficiently
Present strong problem-solving and decision-making skills organized and detail-oriented with the capability to multi-task

JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS:

Competitive Compensation Package with Monthly Performance Incentives
Non-Taxable Allowance
HMO and Dental Coverage from Day 1 of Employment

Annual Salary Appraisal
Life Insurance coverage
Continuous Education Assistance and Skills Enhancement through Training & Personal Development Programs
Work-life balance

Exciting and Encouraging Work Environment

QUALIFICATIONS:

Open for high school, SHS, College undergraduate, and College Graduates
6 months of BPO experience.
Good English communication skills
Have the ability to multi-task and adapt to any situation;
Full-time position(s) available.
Work Location: Eton Centris Quezon City-Onsite

DOCUMENTS REQUIRED upon passing FINAL INTERVIEW:

SSS employment history (SSS static Report)

COE (from previous/most recent employer) or accomplished Exit Clearance Form in the absence of COE

College or high school diploma

Transcript of Records (TOR)

We also have a FREE CALL CENTER TRAINING* with ALLOWANCE* and INCENTIVES*!

Click APPLY NOW and expect a CALL from our recruitment team within 24-48 hours.

*Terms and Conditions Apply.

Customer Service Representative-Pioneer Account-onsite

About Genpact PH