With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.

Come, and transform with us.

Inviting applications for the role of HEALTHCARE REPRESENTATIVE-PREMIUM ACCOUNT

Deliver outstanding performance and assist in the growth of our core business through exceptional performance in Claims and Customer Service area for a leading US-based Insurance company. This is achieved through robust customer-centric conversations and timely in resolving customer issues/needs.

Responsibilities

Take outbound calls from policyholders/agents about the existing policies of employee benefits, annuity, disability inquiries/servicing, or healthcare claims related
Perform all tasks and responsibilities as per process guidelines and procedure
Adherence to shift timing/schedule
Perform on metrics and targets - AHT, CSAT, and SL etc.
Comprehension of customer ask and attempt to first time resolution
Abide to all code of conduct and policies

Join us now and enjoy the following benefits:

Competitive Compensation Package with Monthly Performance Incentives
Meal and Other Allowance
HMO and Dental Coverage from Day 1 of Employment
Continuous Education Assistance and Skills Enhancement through Training & Personal Development Programs
Exciting and Encouraging Work Environment
Successful candidates will provide customer service assistance for multinational clients specializing in banking and financial services.
This organization is considered one of the largest corporations in the United States. A Global Bank Servicing US Credit Card Label.

Minimum Qualifications

At least 12 months of experience in International Call Center Customer Service in the healthcare Insurance or Financial area
Excellent product/process understanding – features, benefits, procedure and guidelines
Excellent interpersonal skills – comprehension, articulation, effective listening and written
Demonstrate ability to provide excellent communication/customer service skills through excellent product features/benefit and procedural knowledge
Knowledgeable in using MS Office such as Excel, Word and PowerPoint
Effectively listen, comprehend and ability to simplify and articulate clearly
High on compassion and perseverance to deal with irritated and at critical condition customer
Work under pressure and meet campaign substantial metrics
Outstanding teammate, supporting and assisting colleagues whenever possible
Actively set own goals and open to development feedback
Excellent interpersonal and time management skills
Can do multi-tasking and is keen on details
Ability to work without direct supervision

Preferred Qualifications

College graduates, and BPO freshers are welcome to apply.
BPO Experience in Insurance products on Disability benefits and Annuity
BPO Experience in Healthcare Insurance

Work location: Eton Centris

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn and YouTube.

HEALTHCARE REPRESENTATIVE-PREMIUM ACCOUNT-ETON CENTRIS

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