Responsibilities

Collaborate with process owners to track, build and manage delivery, identify potential improvement opportunities across the customer journey, and provide recommendations on the future state process design
Work with client's team and Scrum team to run consecutive sprints to deliver prioritized product backlogs to achieve tangible reportable benefits (vs agreed targets)
Support in continuous improvement, successfully embedding change, influence and manage stakeholders, and build strong relationships to lead the change.
Use reasonable efforts to anticipate issues and highlight risks and escalate to stakeholders in a timely manner
Use reasonable efforts to ensure regular stakeholder engagement and timely reporting on OTPE project/program status including running daily stand-up meetings and managing cross-project dependencies
Detailed design of the to-be end-to-end process flow including details of any automated steps, re-engineering related changes, overall business and technology impacts (if any) and an agreed set of technical design elements.
Implementation of new processes and design.
- E2E mapping shall.
- 1) capture the to-be process flow, including changes and impacts to the as-is process flow
- 2) capture the change environment requirements for the sprint
- 3) Capture the high-level technical design for the proposed flow.
Detailed analysis and recommendations on existing communication strategy, automated steps, re-engineering related changes where applicable, overall business and technology impacts (if any), and agreed-to the new flow. Assist the Automation team to implement the new communication format.
Detailed design of ‘as is’ mapping and ‘to be’ redesign of the KYC and Payments screening process within FCRS. Recommendations and implementation of the change.

Qualification:

College graduates, Fresh graduates are welcome to apply
MS Visio/ mapping tool
MS Word, Excel and mapping tools

Process Excellence Consultants- No Experience Required

About Genpact PH