Job Responsibilities:

Provides answers, solutions, and recommendations for inquiries related to HR processes/procedures by utilizing solutions provided by HR SMEs
Assist in identifying areas to improve communications and efficiency of operations and implementing changes.
Partner with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs, or contracted vendors
Undertakes handling of complaints and difficult calls
Providing active support for employees, managers, and HR departments in various HR processes. 30% of the time being responsible for regular transactional work. Acts as backup as needed
Initiates and leads special projects as assigned which maintain and improve process and operations
Responsibilities could include either Quality, SOX, Reporting, Telephony
SME capacity for HTR Systems, Global or Country processes
Aligns country cluster on learnings, processes, policy, and procedure by cascading information in a timely manner
Provides on-the-job training for less experienced employees and New Joiner Onboarding Coordination
Monitors work queues for new tickets

Qualifications & Experience

Minimum 2-3 years of work experience in the HR area– previous experience in a Shared Services environment is an advantage
Bachelor's degree or higher from an accredited university
Knowledge of HR Policies & Procedures
Effective use of tools and resources
Preferably Workday; SAP, SalesForce (At least experience with HR Systems)
Knowledge of languages: English, Korean, Japanese, or Mandarin (as applicable)
Strong attention to detail combined with successful time management and prioritization skills
Comfortable using/accessing multiple systems
Very good communication skills and ability to work in a team
Detail-oriented/accurate and thorough
Ability to pay attention to details
Self-motivation, ability to prioritize tasks and work to meet tight deadlines
Must be able to maintain and retain the confidentiality of data, and protection of workforce data in the roles
The integrity of data and held to a higher standard
Working knowledge of MS Office tools

HR Administration

About Genpact PH