📷 Be Part of Our GROWING TEAM and experience a company that VALUES its EMPLOYEES!

We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.

From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.

Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity.

We are Genpact. Transformation happens here. Come, be a part of our exciting journey!

RESPONSIBILITIES:

Your job is to service customers on a variety of topics, which can include, but not limited to,

Providing account transactions details, placing investigations or on-line navigation assistance as well as to perform the following:

Work in a fast-paced and high volume service center self-managing call efficiencies
Promptly resolve client inquiries and escalate as need
Attentively service customer needs and concerns while being empathetic
Maximizing opportunity to build rapport with the customer
Show willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty.

Utilize tools and resources appropriately to efficiently resolve customer inquiries
Present strong problem solving and decision-making skillsBe organized and detail oriented with the capability to multi task

JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS:

Competitive Compensation Package with Monthly Performance Incentives
Non-Taxable Allowance

HMO and Dental Coverage from Day 1 of Employment
Annual Salary Appraisal
Life Insurance coverage
Continuous Education Assistance and Skills Enhancement through Training & Personal Development Programs
Work-life balance

Exciting and Encouraging Work Environment

QUALIFICATIONS:

Open for Highschool, SHS, College undergraduate, College Graduates
BPO Freshers are welcome to apply
Good English communication skills
Have the ability to multi-task and adapt to any situation;

With or without call center experience
Experience in the banking and credit card industry preferred
Amendable to work in Northgate Cyberzone, Alabang, Muntinlupa City
Full-Time position(s) available.

DOCUMENTS REQUIRED upon passing FINAL INTERVIEW:

SSS employment history (SSS static Report)

COE (from previous/most recent employer) or accomplished Exit Clearance Form in the absence of COE

College or high school diploma

Transcript of Records (TOR)

We also have a FREE CALL CENTER TRAINING* with ALLOWANCE* and INCENTIVES*!

Click APPLY NOW and expect a CALL within 24-48 hours from our recruitment team.

*Terms and Conditions Apply.

Customer Service Representative-Alabang Onsite

About Genpact PH