Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.

JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS:

· Competitive Compensation package with monthly performance incentives

· Meal and other allowance

· HMO and dental coverage from Day 1 of employment

· Continuous education assistance and skills enhancement through training & personal development programs

· Exciting and encouraging work environment!

Successful candidates will provide customer service assistance for an American Insurance company. It is the Leading US Insurance Company.

The company has leadership positions in offerings that assist consumers in protecting themselves, investing for the future, and planning for retirement. It is a global leader in managing mortgage default risk. Its Global Mortgage Insurance Division works with lender partners, regulators, and policy leaders to help more people responsibly achieve and maintain the dream of homeownership.

· At least high school graduate or equivalent

· 12 months of call center experience supporting healthcare OR life insurance inquiries is required

· Must possess excellent PC and keyboarding skills

· Willing to work with different shifts including night, weekend schedules and overtime

· Ability to work in a fast-paced and high-volume service center, self-managing call efficiencies

· Detail-oriented

· Excellent English oral and written communications skills

· Ability to promptly resolve client inquires and escalate as needed

· Ability to attentively service customer needs and concerns while being empathetic and maximizing opportunity to build rapport with the customer

· Can demonstrate strong active listening skills & probing; able to display solution-focused approach & “can-do-attitude”

· Willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty

· Ability to utilize tools and resources appropriately to resolve customer inquiries efficiently

· Strong problem-solving and decision-making skills

· Able to service customers on a variety of topics, which can include, but is not limited to, providing account transaction details, placing investigations, or online navigation assistance

· Ability to be organized and detail-oriented with the capability to multi-task

. Work Location: Alabang Muntinlupa City

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Healthcare account with 12 months Insurance and Healthcare BPO experience

About Genpact PH