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Inviting applications for the role of Process Associate, Consumer Credit Cards

Balances various customer inquiries with their loan accounts & assists the department in the collection of past due front-end accounts.

Responsibilities

· Customer Service for Vietnamese consumer credit card customers

· Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution.

· Attentively service the customer’s needs and concerns; demonstrate empathy while improving opportunity to establish rapport with the customer. Displays a “can-do-attitude” at all times to build customer dedication.

· Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance.

· Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries.

Minimum Qualifications

· 18 years of age, at minimum

· HS Graduate required

· Must be flexible to work any schedule.

· Ability to work in a fast-paced and high volume service center.

Preferred Qualifications

· Proficient computer skills and attention to detail.

· Ability to type 30 wpm minimum with 85% accuracy.

· Excellent Vietnamese oral and written communication skills - using proper grammar with smooth flow.

· Displays excellent problem solving and decision-making skills.

· Ability to multi-task and navigate between multiple chat conversations. Must be able to balance two (2) chats at a time and will operate in a dual monitor environment.

· Significant months experience in Banking & Financial Services preferred

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

DOCUMENTS REQUIRED upon passing FINAL INTERVIEW:

SSS employment history (SSS static Report)

COE (from previous/most recent employer) or accomplished Exit Clearance Form in the absence of COE

College or high school diploma

Transcript of Records (TOR)

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Click APPLY NOW and expect a CALL within 24-48 hours from our recruitment team.

*Terms and Conditions Apply.

Vietnamese Bilingual- 6 months BPO experience required.

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