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Genpact is searching for dynamic, open-minded, mature individuals for a Operations Team Lead/Supervisor.

Operations Team Leader/Supervisor
Function: Operations
Location: Alabang and Bataan

Responsibilities

This is a full time role and would involve in-charge of various tasks like the following (indicative - but not limited to:)

Handle and resolve critical issues
Provide assistance and mentorship on issues as necessary
Implement departmental policy and procedure changes with associates
Represent the department during company sponsored events or while working offsite
Work with the Business’ clearing firm to resolve service issues, identifying processing gaps and systemic issues. The ability to follow through to resolution on these issues is mandatory
work on processing functions, must be fully cross-trained on all processing functions
Provide objective feedback related to team development and training needs
Provide training to Customer Service teams and communicate department changes
Think independently and offer suggestions and solutions for team improvement
Lead department projects and set priorities
Run day to day workflow and meet department service levels
Written Communications – must be able to detail procedures and develop both internal and external communications.

Other responsibilities include:

Mentoring and career development with processors and specialists
Provide input for hiring, promotions and staff reviews
Facilitate regular 1 on 1 meetings and direct goal development and progress
Monitor and approve vacation and time off requests
Reconcile time card records for non-exempt employees

Qualifications

A Bachelore’s Degree holder in any field
Capacity to handle 17-18 FTE
Strong customer service domain experience and excellent people management skills
Related experience working as a Supervisor/ Team Leader for operations
Experience in Team Management, performance management
Experienced in MS Office applications (Excel, Word, PPT)
Experience in a Customer service

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Operations Team Leader/SupervisorFunction: OperationsLocation: Alabang and Bataan

Operations Team Leader/Supervisor
Function: Operations
Location: Alabang and Bataan

Genpact | Team Lead/Front Line Manager

About Genpact PH