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Inviting applications for the role of Customer Service Representative in Balanga Bataan

Responsibilities

Support one of the financial institution by providing outstanding Customer Service Experience to their existing Clients
Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution
Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance
Customer Service for American consumer banking
Use of CRM tools & collecting/documenting detailed information
Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries

Qualifications

Minimum Qualifications

At legal age by the time of application
High School / Senior High School graduates are accepted, College graduates are preferred
Ability to perform in a fast-paced and high volume service center
Ability to multi-task alongside compliance to the process
Shall pose no challenges in adhering to work schedules
Flexible to work in any schedule
Excellent data entry skills
Detail oriented

Preferred Qualifications

Able to demonstrate understanding while improving chance to create rapport with the customer
Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards
Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
Displays excellent problem solving and decision-making skills
Proficient computer skills and attention to detail
Significant months of experience in the phone customer service field is desired
Negotiation and analytical skills
High level of integrity
Ability to multi-task

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Customer Service Representative - No BPO Experience required!

About Genpact PH