Company Overview

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Responsibilities

Support one of the financial institution by providing outstanding Customer Service Experience to their existing Clients
Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution
Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance
Customer Service for American consumer banking
Use of CRM tools & collecting/documenting detailed information
Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries

Minimum Qualifications

At legal age by the time of application
High School / Senior High School graduates are accepted,
Ability to perform in a fast-paced and high volume service center
Ability to multi-task alongside compliance to the process
Shall pose no challenges in adhering to work schedules
Flexible to work in any schedule
Excellent data entry skills
Detail oriented

Preferred Qualifications

Able to demonstrate understanding while improving chance to create rapport with the customer
Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards
Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
Displays excellent problem solving and decision-making skills
Proficient computer skills and attention to detail
Significant months of experience in the phone customer service field is desired
Negotiation and analytical skills
High level of integrity
Ability to multi-task

We have so much in store for you!

Monthly Basic Salary
Monthly Rice Subsidy (Tax Exempt)
Monthly Clothing Allowance (Tax Exempt)
10% Night differential for Probationary & 20% Night Differential Pay for full time
Performance based monthly variable incentive (as much as Php 4,000/month)
Performance based annual salary increase
18 leaves per year upon confirmation
13th Month Pay
Life and Accident Insurance for the employee
SSS, Pag-Ibig, Philhealth
Retirement Benefit Plan
Health and Medical Insurance for the employee – with the option to enroll family member/s

There’s more!!!

Genpact also offers trainings and courses to help build your experience, knowledge and skill!

Six Sigma Training and Certification
Lean Training
100++ Genome Training Courses

Customer Service Representative - Earn up to 40k Monthly | Alabang/QC/Bataan

About Genpact PH